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Innso offers an integrated approach to service enabling your agents to interact with customers across a combination of touch points and provide consistent experiences.
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Engage
Manage omnichannel conversations seamlessly with an easy-to-use unified interface
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Excel
Measure customer satisfaction and monitor quality of operations for continuous improvement
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Decide
Steer your activity with real-time dashboards and a 360° vision of your customers
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Automate
Use automated routing to connect every customer with the right agent at the right time
A new model of customer service platform is here
Born in the heart of the ecosystem of contact centers, innso's platform is co-created with on-site professionals.
Key Benefits
Icon 1Empower your agents with the exceptional user experience they need to manage omnichannel conversations seamlessly.
Icon 2Drive personalized customer service and effortless interactions to improve brand loyalty.
Icon 3Provide constant innovation and agility to meet the constantly changing needs of clients and brands.
Icon 4Gain a cloud infrastructure that’s dependable, secure, and scalable for all customer relations.
Ludovic Beaudoux
Ludovic Beaudoux
Customer Relationship Director, Edenred

Innso is a turnkey solution: it was delivered with the expected specificities we asked and within two months. Innso is an innovating and reliable partner who allowed us to win the Customer Service of The Year award.